Cancellation Policy
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Cancellation Policy & Cancellation Form
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Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession.
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A. Instructions on Withdrawal
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Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (BMZ Germany GmbH, Zeche Gustav 1, 63791 Karlstein, Tel.: +49 (0)6188 9956-0, Email: [shop@bmz-group.de](mailto:shop@bmz-group.de)) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning goods that, due to their nature, can normally be returned to us by post. You shall also bear the direct costs of returning goods that, due to their nature, cannot normally be returned by post (freight forwarding goods). These costs are estimated at a maximum of approximately EUR 100 for each such item.
You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that was not necessary to establish the nature, characteristics and functioning of the goods.
General Information
1. Please avoid damaging or contaminating the goods. Please return the goods in their original packaging, with all accessories and packaging components. Use suitable protective outer packaging if necessary. If you no longer have the original packaging, please ensure that the goods are adequately protected against transport damage with suitable packaging.
2. Please do not return goods to us freight collect (“unfrei”).
3. Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
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B. Model Withdrawal Form
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(If you wish to withdraw from the contract, please complete this form and return it.)
To:
BMZ Germany GmbH
Zeche Gustav 1
63791 Karlstein am Main
Tel.: +49 (0)6188 9956-0
Email: shop@bmz-group.de
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract concluded for the purchase of the following goods (*) / the provision of the following service (*):
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s):
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Address of consumer(s):
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Signature of consumer(s) (only if this form is notified on paper):
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Date:
(*) Delete as appropriate
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